Once someone with Administrator privileges adds the external user to an organization, that user can be included in messaging and invited to join a public or private room or rooms inside your organization's KnowledgeNet. This way you can take advantage of the benefits of communicating inside KnowledgeNet, including hash tagging, access to file sharing platforms, and increased security, while limiting access to proprietary content.
NOTE: You must be a Room Administrator in order to invite someone to join a room. If you are not a Room Administrator, you will not have access to the room Settings.
To add an external user to a room:
Open the room and click on the Settings tab on the right side of the screen.
Click the button to "Add User."
Enter the external user's name. KnowledgeNet autofills choices based on the organization's approved users. (This is why an external user must first be added to the organization by someone with Administrator status.)
4. Select the correct name and that person will be added to the room. A notification will be emailed to the address in their KnowledgeNet user profile.
Related articles: Creating a private room; Adding an external user to an organization