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Replying to a KnowledgeNet post from an email notification
Replying to a KnowledgeNet post from an email notification

Reply directly to a KnowledgeNet post without leaving your inbox.

Alyssa Theodore avatar
Written by Alyssa Theodore
Updated over a year ago

When you receive an email copy of a KnowledgeNet post, there are two ways to reply.

1. Open KnowledgeNet.ai to view and comment on the post inside the app.

2. Reply back directly from your email program.

Open KnowledgeNet.ai to View and Comment on a Post

  1. Click the blue "Open in KnowledgeNet" button to open the app, view the original post, read feedback, and leave your own comment.

  2. KnowledgeNet.ai will open showing the post window. Choose a reaction or click "Comment" to start your response.

    3. Write your response (including adding attachments) as usual and click "Post."

    4. Comments are visible to everyone following that room, unless the post is private, in which case comments are visible only to the original recipients.

    5. By default, email notifications are not sent out for comments, meaning that room followers will not receive an email copy of your comment. If you would like to send email notifications, change the setting using the toggle switch in the upper right corner.

Respond Directly From Email

1a. Click where it says "Reply to this message."

1b. Or use the standard reply function in your email program.

2. KnowledgeNet.ai will address your response to a unique email address associated with the room where the original post was made.

3. Write your response (including adding attachments) and hit "Send" as usual.

4. Your reply will appear inside KnowledgeNet.ai as a comment beneath the original post. It shows up on your personal timeline and in the room (highlighted in green below) where the original post appeared. Members of your organization can react or reply to it as normal.

5. Comments are visible to everyone following that room, unless the post is private, in which case comments are visible only to the original recipients.

6. Email notifications are NOT sent out for email-based replies, meaning that room followers will NOT receive an email copy of your response. If you would to send email notifications for your comment, follow the steps to open KnowledgeNet.ai to comment on a post and change the default setting inside KnowledgeNet.ai.

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