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Disabling/Removing a user from your organization's KnowledgeNet.ai
Disabling/Removing a user from your organization's KnowledgeNet.ai

If a user changes roles or leaves your organization, take these steps so they no longer have access to your KnowledgeSpace™.

Alyssa Theodore avatar
Written by Alyssa Theodore
Updated over 4 months ago

Only Administrators of an organization can remove a user from the KnowledgeSpace™.

To remove a user:

  1. Open the drop-down menu in the top right corner of the screen and select the Administration settings.

  2. Click the "Users" tab, then click the right arrow at the end of the line for the user you wish to remove.

  3. You have two buttons, one labeled, "Disable User" and one labeled, "Remove User."

  4. If you wish to temporarily disable a user, click the button to "Disable User" and remember to click the blue "Save" button in the top right corner.

  5. A disabled user will no longer be able to log into that KnowledgeSpace™, but they will still appear on your User list with a "disabled" status.

  6. When you open the user's account card, text will indicate that "This user's account has been disabled." You will see a button labeled "Enable User" (giving the option to quickly reinstate the user at a later date).

  7. If you wish to remove a user, click the button to "Remove User" and remember to click the blue "Save" button in the top right corner.

  8. A removed user will no longer be able to log into that KnowledgeSpace™ and they will disappear from your User list. If you wish to reinstate that user, you will need to re-invite them.

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